profile

Better Services For Wightlink Users

WUG - Advertising Standards Authority Complaint Process

Published over 1 year ago • 1 min read

Dear Wightlink User Group Members,

We all share the collective frustration regarding the Wightlink slogan, "Bringing People Together." It feels particularly incongruous given the reduced timetables, unreliable services, and inflated prices we've all endured since the pandemic.

These issues directly impede islanders, families, those needing urgent medical care, and potential tourists, essentially keeping them apart - the antithesis of their slogan.

We believe filing a complaint with the Advertising Standards Authority (ASA) is a crucial step.

Our aim is to compel Wightlink to alter their misleading slogan and, ideally, improve their services. Any positive PR generated from this action is a welcome bonus.

We urge all of you to spend 2 minutes to file your own complaint through the simple guide. While there's no guarantee the ASA will uphold the complaint, we believe our collective action will send a powerful message.

We hope this will lead to positive changes, justice for the island, our community, tourists, and everyone who cherishes our beautiful island.

Thank you for your dedication and support in this endeavour.

The WUG Committee

Richmond House, Ryde, Isle of Wight PO33 1JD
​Unsubscribe · Preferences​

Better Services For Wightlink Users

The Wightlink User Group is an independent organisation advocating for improved cross-Solent ferry services that better meet the needs of commuters and travellers. We are committed to ensuring fair and equal access to transportation across the Solent.

Read more from Better Services For Wightlink Users

HOME NEWS ABOUT Dear All, A belated Happy New Year to you! Our news for 2026 is that we have been included on the Solent Transport Infrastructure Forum being chaired by Brian Johnson. We look forward to having a real discussion and say in cross Solent transport. We have also had an initial meeting with Fran Collins and Neil Chapman from Red Funnel, we are hopeful that this relationship will be as fruitful as the one with Wightlink. We have dates for regular meetings throughout the year....

about 2 months ago • 1 min read

HOME NEWS ABOUT Many of the committee attended the Wightlink Forum on 22nd October. Some of the things discussed: Sunset Flyer hours have been improved/extended for winter (until end of December). You can return to the island between 6pm and 9am with this ticket . The cost has been reduced to £80 return. We have had assurances that staff will be on hand to help with luggage, push chairs etc on the Fastcat. The management are acutely aware how difficult it can be, they are hoping and trying to...

5 months ago • 1 min read

HOME NEWS ABOUT Dear Reader Private Equity acquisition/ownership of our ferries is responsible for the erosion/cost of our Solent transport services. This has now been well documented and is similar to the erosion/cost of many other areas of vital services, like our water companies. We are aware that the struggling Red Funnel ferry company are being eyed up for resale to yet another private equity firm, North Leaf Capital. No doubt this acquisition is seemingly seen as a lucrative earner for...

8 months ago • 2 min read